After-Sale Service at AccsZone
What is covered after delivery, your warranty window, and how to reach a support agent fast.
Your purchase doesn't end at delivery. AccsZone provides after-sale support to help you verify, secure, and if necessary replace an account that does not arrive as described. This article explains exactly what is covered, what is not, and how to get help quickly.
What is covered
The warranty window is 24 hours from delivery or from your first login, whichever comes first. See the Important Notes section below for the Gmail exception.
| Situation | Covered? | What we do |
|---|---|---|
| Login details are wrong or the account is unreachable on first login | Yes | Immediate replacement or refund — your choice |
| Account is already disabled or restricted at the time of delivery | Yes | Immediate replacement or refund — your choice |
| Account does not match the specification you ordered (age, region, verification status) | Yes | Agent will review the matter and advise on next steps |
| Country mismatch, age mismatch, or description mismatch with the product | Yes | Contact the support agent |
| Account is banned after you changed the recovery email, password, or 2FA incorrectly | No | No refund or replacement |
| Account is restricted after your own activity (bulk messaging, ads, policy violations) | No | Not covered |
| Issue reported after the 24-hour / first-login warranty window | No | Not covered |
| Gift cards | No | No warranty provided for gift cards |
| Gmail phone verification issue reported more than 30 minutes after purchase | No | Warranty void — must be reported within 30 minutes of purchase |
Important notes
You must report any Gmail phone verification issue to our customer support within 30 minutes of purchase, or the warranty will be void. Before contacting us, check the Gmail account status using gmailcheck.com.
Gift card purchases are final. No replacement or refund is provided under any circumstances.
We do not provide followers if the username of the account has been changed. This applies to Instagram, TikTok, and Facebook accounts. Keep the original username to remain eligible for follower services.
Secure the account immediately after delivery
Most claims we cannot resolve come from accounts that were never properly secured. Follow these steps before using the account for anything:
- Log in from a clean browser profile Use a fresh browser profile. Keep the IP or proxy consistent with the account's region — switching countries on first login triggers a platform security check.
- Wait before changing anything Let the session settle for a few hours. Changing the password, email, and phone number all at once immediately after login looks like an account takeover to the platform.
- Change details one at a time, with gaps Password first → recovery email → phone or 2FA. Leave time between each change.
- Save the original credentials Keep the login details we sent you. If you need to open a claim, we will ask for them.
- Take your time — we don't resell any accounts Every account is sold once, so there's no rush. Change your account information at your own pace.
Do not attempt to recover or bypass it yourself. Open a support chat immediately. Attempting recovery yourself usually locks the account permanently and voids the replacement.
What we need from you
Before opening a chat, prepare the following — the faster you can provide these, the faster we can help:
- Your Order ID
- The account username or ID that has the problem
- A screenshot or screen recording of the error, checkpoint, or login screen (full window, not a crop)
- Whether you could log in at first attempt or not
- What proxy you used (if any)
- Whether any other account was logged into the same browser before this one
Bulk orders
Do not report problems one by one as you find them. Test every account in your batch first, then contact support a single time with a complete list. This gets your case resolved in one round instead of a queue of separate tickets.
If you have a large number of accounts with issues, create a text file (.txt) that lists each problem account with its full login information and the specific problem you are facing. Attach it to your support chat. This is the fastest way to process bulk replacement requests.
How to contact a support agent
All support is handled through the live chat on accszone.com. You can request a real human agent at any time during the chat.
Go to accszone.com and click the chat bubble in the bottom-right corner of the page. The chat will ask how you'd like to be reached if you leave before a reply — tap Email.
Enter your Gmail address and tap Set my email — this is how the agent gets back to you if you close the window.
Type your issue into the message box at the bottom of the chat and send it. Describe what happened and request a human agent if needed.
A support agent — like Alex here — will pick up your message and reply. Provide your Order ID, screenshot, and the details listed above all at once, to avoid back-and-forth.
If you close the chat before getting a reply, the agent's response will be sent to the Gmail address you provided. Check your inbox and spam folder.
Common questions
Does the warranty restart when I get a replacement?
Yes. When a replacement is issued, it is a freshly provided account from the same stock category — it has never been used before. You receive a full new warranty window starting from the moment that replacement is delivered, giving you the same time to log in, verify, and secure it as you had with the original order.
I changed the recovery email and the account got locked. Can I still claim?
No. The account was delivered in working condition. When a recovery email, password, or 2FA method is changed — especially all at once or from a different IP region — the platform's security systems can interpret it as an unauthorised takeover and lock the account immediately. Because this action was taken by the buyer after delivery, the resulting lock falls outside our warranty coverage. The account was not faulty at the time of delivery.
How long does a claim take?
Most claims are answered the same day. Cases that need supplier-side verification can take longer — you will be informed through the support chat if yours is one of them.
Can I get a refund instead of a replacement?
Yes — where the claim is valid, you can choose between an immediate replacement or a refund. Let the agent know your preference when you open the chat.
What if my Gmail account needs phone verification?
You must report this within 30 minutes of purchase. First check the account status at en.gmailcheck.com, then open a support chat with the result. Reports made after 30 minutes will not be covered.
I bought a bulk order — do I open one ticket per account?
No. Check every account in your batch first, then contact support once with a text file listing all affected accounts (full login info + problem for each). This is the fastest way to get a batch replacement processed.
Can I get help to set up my Business Manager (BM) ads account?
We sell Facebook Business Manager accounts, and after the sale we will help you get access and log in. However, setting up the account and running ads is the customer's responsibility — we cannot provide technical support for setting up or running ads.
Still need help? Open the live chat on accszone.com, enter your Gmail, and an agent will get back to you as soon as possible. Include your Order ID and a screenshot from the start — it helps us resolve your case in a single reply.